4 star CX

August 20, 2019

Maureen Coveney Bolen joins Utegration as Managing Director, Customer Experience

Houston, TX – Utegration, LLC, a leading North American technology consulting and solutions company focused on the utilities industry, announced today that Maureen Coveney Bolen has joined the company, adding to their team of leading industry experts.

Maureen Coveney Bolen_headshot-2

Bolen is a recognized thought leader and program manager, with 27 years of experience in the utilities industry. Her background includes 15 years of SAP experience, with 3-1/2 years at SAP leading North American industry and solution initiatives, such as the SAP AMI Lighthouse Council, the ASUG Influence Council on Fixed Asset Accounting, the ASUG Influence Council on Energy Efficiency and launching the SAP for Utilities Conferences in North America.

She also served as Director of IT & BI (Information Technology & Business Integration) for the generation portfolio for Southern California Edison, where she was responsible for implementing improvements to the SAP portfolio and working directly with employees to ensure their success with SAP. Maureen has worked with the full SAP ERP, EAM and CR&B footprint for well over a decade, helping utilities understand how to plan and execute on their SAP and related technology roadmaps.

“Maureen is well-known in the industry for good reason. With her strategic vision and in-depth experience across both utilities and leading tech companies, she knows how to leverage technology for the best possible outcomes for utilities,” said Bart Thielbar, President and CEO of Utegration. “Maureen’s leadership will be instrumental in ensuring our clients are making the right investments for their futures.”

Said Henry Bailey, EVP and Chief Strategy Officer of Utegration, “I’ve had the pleasure of working with Maureen for almost 20 years and am delighted to have her on board. With the addition of Maureen, our team is unmatched in the industry.”

“Utilities today face incredible complexity in defining and delivering customer service excellence,” said Ms. Bolen. “I’m excited to be part of Utegration’s team of go-to industry experts that help clients not just navigate these transformational changes, but thrive.

Bolen joins an established team of industry and SAP experts at Utegration. Plan to meet Maureen at the next SAP for Utilities Conference, Oct. 21-23, in San Diego.

Read more about Utegration’s focus and expertise in CIO Application Magazine’s Top 10 SAP Solution Providers 2018.